Privacy Policy
How Joynexa collects, uses and protects your personal information.
Joynexa Hospitality Limited ("Joynexa", "we", "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, and how we keep it safe. It applies to enquiries and reservations made through our website and during your stay at our hotel in Queenstown, New Zealand.
In this policy
1. Information we collect
We only collect information that is necessary to respond to your enquiry and provide your stay. This may include:
- Contact details — name, email address, phone number and postal address.
- Reservation details — check-in and check-out dates, number of guests, room preference and any special requests.
- Payment details — handled securely by our payment provider; we do not store full card numbers on our servers.
- Communication records — messages you send us by email, phone, WhatsApp or Viber.
- Website usage data — basic, anonymised analytics if you have accepted optional cookies.
2. How we use your information
We use your personal information to:
- Process and confirm reservation requests;
- Respond to your enquiries and provide concierge assistance;
- Arrange spa treatments, private events and additional services you request;
- Communicate with you about your stay;
- Improve our website, services and guest experience;
- Meet our legal and regulatory obligations in New Zealand.
3. Sharing your information
We do not sell or rent your personal information. We may share it only with trusted service providers who help us operate — for example a payment processor or an email provider — and only where necessary to deliver the service you requested. All such providers are bound by confidentiality obligations.
4. Cookies
Our website uses essential cookies to function correctly, and optional analytics cookies if you choose to accept them. You can manage your preference at any time via the cookie banner. For full details, please see our Cookie Policy.
5. Data retention
We retain your personal information only for as long as is necessary to fulfil the purposes set out in this policy, or as required by law. Reservation records are typically kept for the duration of your stay plus a reasonable period for accounting and guest-service purposes, after which they are securely deleted.
6. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information;
- Withdraw consent to optional processing, such as analytics cookies;
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us using the details below.
7. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Contacting us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Joynexa Hospitality Limited
- 14 Lakefront Drive, Queenstown 9300, New Zealand
- Phone: +64 3 221 2242
- Email: joynexa@gmail.com
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.